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Frequently Asked Questions

Quatex FAQ — answers to all your questions

Find clear, detailed answers to the questions that come up when using Quatex. From accounts to payments, bonuses, and games — we have you covered every step of the way.

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Account and Registration

8 questions

All you need to open a Quatex account is an active mobile number or email address. Follow the steps below:
  • 1Registration page Go to the login page and enter your mobile number or email.
  • 2Create a strong password.
  • 3Verify your OTP and activate your account.
Registration takes just 2–3 minutes and is completely free.

Each individual may only A Quatex account can be created. Creating multiple accounts under the same identity may result in cancellation of those accounts and loss of bonus and withdrawal privileges.
To ensure fair and responsible gaming, please avoid creating multiple accounts.

After logging in, go to "Profile Settings" or the "Security" section to change your password. Confirm the change by entering your current password and your new password.
It is good practice to change your password every 3 months.

On the login page Click the "Forgot Password?" link. Enter your registered mobile number or email address. An OTP or reset link will be sent to you. Use it to set a new password.

KYC verification may be required for large withdrawal amounts. This is a security process to confirm your identity and address. Simply upload a photo of your national ID or passport to complete verification.
Completing KYC makes your account more secure and trusted.

Yes. As part of responsible gaming, you can request a temporary suspension or permanent closure of your account at any time. Contact our support team to do so. Learn more Responsible Play page available.

To register on Quatex, the minimum 18 years years of age. Registration by minors is strictly prohibited. Quatex reserves the right to cancel any account where age verification cannot be confirmed.

To change your registered name or mobile number, please contact our support team. They will assist you with the necessary changes after verifying your identity.

Deposit and Payments

7 questions

Quatex supports all popular payment methods in Bangladesh. You can deposit using:
  • bKash — the most popular and fastest method
  • Nagad — instant processing
  • Rocket — mobile banking service by Dutch-Bangla Bank
  • Bank Transfer — direct bank transfer
For more information Deposit Page See details.

The minimum deposit on Quatex varies by payment method. Generally, deposits start from BDT 100. The maximum limit depends on your account level and verification status. For the latest information, Deposit Page See details.

Deposits via bKash, Nagad, and Rocket are generally Instant or within a few minutes. Bank transfers may take 1–3 business days.
If it takes more than 30 minutes, please let our support team know.

Quatex does not charge any fees on deposits. However, your chosen payment method (bKash, Nagad, bank) may apply its own charges.

If a deposit fails, first check that your payment account has sufficient balance and that you haven't exceeded your transaction limit. If the issue persists, contact support with your transaction ID.
If funds are deducted in a failed transaction, they are typically returned within 24 hours.

For security and fraud prevention purposes Payment accounts in your name only to make deposits. Deposits from third-party accounts are not accepted and may put your account at risk.

Account Login After logging in, you can view the date, amount, and status of all your deposits in the "Transaction History" or "Payment History" section.

Withdrawal and Withdrawals

6 questions

Log in to your account and go to the "Withdrawal" section. Select your payment method, enter the amount, and submit your request. Once verified, funds will be sent to your account within the specified timeframe.
Having a verified (KYC) account is recommended for withdrawals.

bKash and Nagad typically 1–6 hoursWithdrawals are processed within this timeframe. Bank transfers may take 1–3 business days. During peak hours, processing may take a little longer.
If it takes more than 24 hours, contact support with your transaction ID.

Minimum withdrawal limits on Quatex vary by payment method. Generally, withdrawals start from BDT 500. Check the withdrawal section in your account for the latest information.

A withdrawal request may be cancelled in some cases while it is still being processed. However, once processing has begun, cancellation is not possible. Contact the support team as soon as possible to request a cancellation.

Quatex generally does not charge any fees for withdrawals. However, your payment gateway may apply its own transaction fees. Please review the fee details shown before completing your withdrawal.

Bonus balance cannot be withdrawn directly. You must meet the specified wagering requirements to make your bonus withdrawable. For details, Terms & Conditions available on the page.
Winnings from bonuses can be withdrawn after the wagering requirement has been met.

Bonus and Offers

6 questions

Newly registered members on Quatex Welcome Bonus which is awarded based on your first deposit. Free spins and special promotional offers may also be available.
  • ✓First Deposit Bonus
  • ✓Free Spins Offer
  • ✓Weekly Cashback

A wagering requirement is the condition that specifies how many times you must bet the bonus amount before withdrawing it. For example, a 30x requirement means you must place a total of BDT 30,000 in bets before withdrawing a BDT 1,000 bonus.
Terms and conditions may vary for each bonus. Please read the details carefully before accepting any offer.

Yes, Quatex has a referral program. When someone registers and makes a deposit using your referral link, you earn a bonus. Check the "Referral" section in your account for full details.

Yes, most bonuses have an expiry date. You typically need to meet the wagering requirements within 7–30 days of receiving the bonus. Any unused bonus will be forfeited once it expires.

Cashback bonuses are generally awarded on a weekly or monthly basis. You receive a set percentage of your net losses back as cashback for the given period. This is usually credited directly to your real money balance.

Enter your code in the "Promo Code" or "Bonus Code" field during registration or when making a deposit. Once a deposit is completed, adding a code may no longer be possible, so make sure to enter it beforehand.

Games and Betting

6 questions

Quatex offers a wide variety of games, including:

Yes, Quatex is fully mobile-friendly. You can access the site on any Android or iOS device through your browser and play all games without needing to download a separate app. If an app is available, you can download it directly from your account.
For the best experience, use Chrome or Safari.

Live Casino section and choose your preferred table. You can play Blackjack, Roulette, Baccarat, and more with real dealers via live video stream. A stable internet connection is recommended.

All games on Quatex are sourced from licensed software providers. RNG (Random Number Generator) technology ensures all outcomes are completely random and fair. Regular third-party audits are conducted.

If you get disconnected, your game session is usually saved for a set period of time. You can pick up right where you left off once you reconnect. However, any active bets may have already been settled.

Betting section You can bet on cricket, football, tennis, badminton, kabaddi, and many other local and international sports. Live betting is also available, letting you place bets while a match is in progress.

Security and Privacy

5 questions

Yes. Quatex uses bank-grade SSL encryption. All your personal data is stored on encrypted servers and is never sold or shared with any third party. Learn more Privacy Policy available on the page.
We follow a GDPR-compliant data protection policy.

Go to the "Security" section in your account settings and enable two-factor authentication. You will receive an OTP on your mobile each time you log in. This significantly improves your account security.

If you notice any suspicious login activity or transactions, change your password immediately and contact our support team. Acting quickly can help keep your account and balance secure.

Quatex is a licensed online gaming platform operating under the oversight of international regulatory bodies. All games and financial transactions are audited on a regular basis.

Quatex does not sell your personal information to advertisers or third parties. Limited data may be shared only for payment processing and legal compliance purposes. Learn more Privacy Policy See page.
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Why Choose Quatex

Quatex's Key Benefits

Trusted by thousands of Bangladeshi players — Quatex is always safe, fast, and fun.

100% Secure Platform

Your account and funds are fully protected with SSL encryption and two-factor authentication. Internationally licensed and regularly audited.

Fast Deposits & Withdrawals

Deposit in minutes via bKash, Nagad, or Rocket. Withdrawals are processed just as quickly — no waiting around.

24/7 Bangla Support

Get live chat support in Bangla for any issue. Our team is available 24/7, every day of the week.

Attractive Bonus Offers

Welcome bonuses for new members, weekly cashback, free spins, and referral bonuses — with new offers added regularly.

Mobile-First Experience

Play all your games, make deposits, and withdraw — all from your smartphone. Whether you use the app or a browser, the experience is seamless either way.

Responsible Gaming

Quatex is committed to responsible gaming. You can set personal limits, take a break, or close your account at any time.

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Still have questions? Join Quatex

Join millions of players across Bangladesh on their platform of choice. Enjoy top games in a safe environment, win exciting bonuses, and get help from our support team whenever you need it.

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