At Quatex, we believe gaming should be a healthy form of entertainment — something that brings joy, not stress. That's why we take every aspect of responsible play seriously and are committed to the mental and financial well-being of every member.
Gaming is a form of entertainment, but it can become addictive. Never chase losses. Don't bet beyond your means. If you feel gaming is having a negative impact on your life, take a break immediately and reach out to our support team.
Responsible gaming means enjoying gaming while staying mindful of your financial limits, time boundaries, and mental well-being. At Quatex, responsible gaming isn't just a policy — it's the foundation of everything we do.
Millions of gamers in Bangladesh spend time on online gaming platforms every day. To keep this entertainment healthy and enjoyable, a few core principles need to be followed. Quatex wants every member to have fun gaming — it should never become a burden.
Responsible gaming comes down to three things: first, gaming is for entertainment only — not a source of income. Second, set your time and spending limits before you start. Third, if you feel like you're losing control, seek help immediately.
Quatex's responsible gaming tools are completely free and can be activated from your account at any time.
Gaming addiction develops gradually, and most people don't realize there's a problem until it's well established. Quatex wants to raise your awareness so you can spot the warning signs early. Be cautious if you notice any of the following:
If you notice three or more of the signs above, take a break immediately and contact Quatex support.
The most powerful feature of Quatex's responsible gaming system is the ability to set your own limits. You can configure these limits at any time from your account settings. Once set, a limit cannot be changed until the specified period has elapsed — protecting you from impulsive, in-the-moment decisions.
Limit reductions take effect immediately. Requests to increase a limit are subject to a 7-day cooling period.
If you feel like you need a break from gaming, Quatex gives you that option. Our Self-Exclusion and Cooling-Off system lets you protect yourself on your own terms.
During self-exclusion, Quatex will not send you any promotional emails or offers. Your account will be locked automatically and cannot be reopened before the specified period ends.
A self-exclusion request takes effect within 2 hours. Our support team will respect your decision.
Quatex strictly prohibits anyone under 18 from accessing the platform. Age verification is mandatory at registration, and additional ID may be requested in suspicious cases. Any account found to involve a minor is closed immediately.
If you have children or teenagers at home, use parental control software on your devices. Always use a strong password for your Quatex account and never share your login credentials with anyone.
There is a close relationship between gaming and mental health. Many people turn to gaming to escape stress, loneliness, or frustration. While it may help in the short term, it can make things worse over time. Quatex wants you to enjoy gaming as part of a healthy lifestyle.
Stick to a set gaming schedule each day. Always put eating, sleeping, and time with family first. If gaming is starting to affect your mood, relationships, or work, that's a sign you need to take a break.
The Quatex support team is available 24/7, seven days a week — not just for technical issues, but for emotional support too.
Answer the following questions honestly. If most of your answers are "Yes", it may be time to seek help.
These questions are for your own awareness. If you have concerns, feel free to speak with our support team.
Asking for help takes courage. If you feel that gaming is causing problems in your life, don't try to face it alone. Quatex's support team is ready to help you with complete confidentiality.
To promote responsible gaming on Quatex, we offer 6 powerful tools — completely free of charge
Set your own maximum deposit limit on a daily, weekly, or monthly basis. Once set, the limit cannot be increased before the specified period ends — so there's no risk of overspending in the heat of the moment.
Your gaming session will end automatically once your losses reach a set limit. This tool protects you from significant losses and keeps your gaming safe.
Set a time limit for your session in advance. When time is up, you'll get an automatic reminder and can choose to end the session. This helps build healthier gaming habits.
After a set interval, a pop-up notification will show how long you've been playing and how much you've spent. Stay connected to reality.
Take a temporary break for 24 hours to 30 days. During this time your account will be locked — no deposits or gaming will be possible.
You can deactivate your account from 1 month up to permanently. No promotional communications will be sent during self-exclusion.
Configure your responsible gaming settings in just a few simple steps
Log in to your Quatex account and go to the profile menu.
Select the "Responsible Gaming" tab.
Set deposit, loss, or time limits to suit your needs.
Save your limit — it will take effect immediately and you will receive a confirmation email.
Use this chart to understand where your current gaming behaviour stands
* This chart is for general awareness only. For a personal assessment, visit our self-assessment section.
Every Quatex member has the following rights
You have every right to access all information and tools related to responsible gaming.
The right to set, reduce, or request exclusion on your limits at any time.
Any support request related to your gaming is handled with complete confidentiality.
Every member has the right to seek and receive help at any time, without judgement.
Answers to the Most Frequently Asked Questions About Responsible Gaming