Everything about what data we collect when you use Quatex, why we collect it, and how we keep it secure is explained here transparently.
Welcome to the Quatex Privacy Policy. This policy explains what data we collect about you when you use the Quatex platform, how we use that data, and the steps we take to keep it secure. Quatex believes your privacy is a fundamental right, and we treat it with the utmost respect.
This Privacy Policy applies to the quatex.org website and all associated services. It is in effect whenever you create an account, make a deposit, play games, or contact customer support on Quatex. Continued use of Quatex services constitutes your acceptance of this Privacy Policy.
We operate in accordance with international data protection standards. Quatex never sells your personal data to third parties. Your data is used solely to improve our services, ensure security, and meet legal obligations.
If you have any questions about this Privacy Policy, please reach out to our support team. We are always ready to help.
Quatex collects different types of data, which fall into two categories: information you provide directly, and information collected automatically through your use of the platform. Details are outlined below.
| Type of Data | Example | Time of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | During registration & KYC verification |
| Contact Information | Mobile number, email address | At account registration |
| Financial Information | Payment methods, transaction history | On deposits & withdrawals |
| Device Information | IP address, browser, operating system | Time of Site Visit |
| Gaming Activity | Game history, bet amounts, wins and losses | Time spent playing |
| Location Data | Country, city (approximate) | Time of Site Login |
We never store your full bank account number or complete card details. All payment processing is handled entirely by secure third-party payment gateways.
Quatex uses your data only for specific, clearly defined purposes. We believe every piece of data collected should have a reason behind it, so we only collect what is genuinely necessary. The key purposes are outlined below.
Your data is never used for marketing or sold to third parties. It does not leave Quatex unless required by law.
Quatex never sells your personal data to third parties. In limited cases, certain data may be shared with trusted partners to operate our services — always under strict confidentiality agreements.
The Quatex website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser. They help maintain your login session, remember your language preferences, and improve overall site functionality.
Quatex uses three main types of cookies — essential cookies (required for the site to function), functional cookies (to save your preferences), and analytical cookies (to understand site performance). You can manage or delete cookies through your browser settings, though some features may not work as a result.
Quatex does not store your data indefinitely. Each type of data has a defined retention period. Some data may be retained for a set period after account closure due to legal obligations.
| Type of Data | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of active account + 5 years | Legal Obligations |
| Transaction Records | 7 Years | Financial Regulatory Rules |
| KYC Documents | 5 Years | AML/KYC Policy |
| Gaming History | 3 Years | Responsible Gaming Monitoring |
| Support Conversations | 2 Years | Service Improvement |
| Log & Session Data | 90 Days | Security & Error Analysis |
Quatex believes you should have full control over your own data. You can exercise the following rights at any time. To do so, please contact Quatex Support.
Quatex will respond to rights requests within 30 days of receipt. In complex cases, an additional 60 days may be required, and you will be notified accordingly.
Quatex is strictly not intended for anyone under 18. We do not knowingly collect personal data from minors. Age is verified at registration, and KYC verification may be used to re-confirm age in cases of doubt.
If we become aware that a minor has created an account on Quatex, that account will be immediately closed and all collected data will be deleted. If a parent or guardian suspects their child is using Quatex, please contact our support team immediately.
Quatex strictly enforces an 18+ policy. We maintain a zero-tolerance approach to protecting minors.
Quatex may update this Privacy Policy from time to time in response to regulatory changes, technological developments, or changes to our services. You will receive advance notice of any significant updates at your registered email address.
Continued use of Quatex after any changes takes effect will be considered acceptance of the updated policy. You can check the "Last Updated" date at the top of this page to see when the policy was last revised. We recommend visiting this page periodically.
To receive policy change notifications, make sure your account has a valid, active email address on file.
If you have any questions, concerns, or complaints about this Privacy Policy, please contact our dedicated privacy team. We typically respond within 48 hours.
Quatex goes beyond policy statements — real measures are in place at every step to protect your data.
Every transaction and personal detail is protected with military-grade 256-bit SSL encryption. Third parties have no way to access your information.
Quatex only collects data that is genuinely necessary to provide our services. Collecting excessive or irrelevant data goes against our core principles.
Quatex's privacy framework is built in line with international data protection standards. We are committed to upholding your rights at all times.
Data is automatically deleted after the applicable retention period. Nothing is kept beyond what is necessary, giving you stronger privacy protection.
Quatex never sells your data to advertisers or third parties. Your data is not a commodity — it is a trust.
Our dedicated support team is ready to assist you with any privacy-related questions. We guarantee a response within 48 hours.
You have full control over your data at Quatex. These six rights can be exercised at any time.
You may request a full report of the data we hold about you. You will receive it within 30 days.
Request correction of inaccurate or incomplete information. Some details can also be updated directly from your profile.
You may request deletion of your data within legal limits. This can also be done when closing your account.
You may request a download of your data in JSON or CSV format.
Request that processing of your data be restricted for specific purposes. Marketing emails can be opted out of at any time.
You can object to profiling or automated decision-making.
Here are answers to the most frequently asked questions about the Quatex Privacy Policy. If you have further questions, please contact our support team.
View All FAQs